Information Technology, Management Information Support
Contracts/Acquisition Support Specialist (TS/SCI)
We are recruiting for a Customer Support Analyst with contracts and acquisition systems experience to work in a help desk operations environment for an Intelligence Community customer. Qualified candidates should have support experience and the ability to provide support, analysis, research, and advice into exceptionally complex problems and processes relating to financial, contracts, and acquisitions systems. This position works on-site with a blended government and contractor staff.
Experience with program support in an acquisition environment and experience using a contract management information system is transferrable to this role. CMS experience is a plus!
Role and responsibilities:
Support a customer service/help desk environment and provide timely on-site customer support for users
Provide end-user support and interface management for federal financial systems
Provide support for successful transaction processing
Provide knowledge of federal acquisition, processes needed
Current TS/SCI security clearance with CI polygraph; will consider current TS/SCI eligible for CI polygraph
Experience providing Tier 2-3 Help Desk/Service Desk support or related program analyst experience that is transferrable to a help desk environment
Experience providing support for a federal ERP environment supporting financial, contracts, and acquisitions users
Experience using a management system for tracking contracts; experience with Contract Management System (CMS) is a plus
Ability to work in a fast paced environment
Outstanding customer service skills
Ability to lead testing initiatives for application releases, as needed
Ability to document system processes, as needed
Effective written and verbal communication skills
Additional Salary Information: Full Time Salary w/ Benefits
About Tallon Recruiting and Staffing
Tallon Recruiting and Staffing works directly with hiring managers servicing Defense and Intelligence Community contracts.
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